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Skyhills Casino Terms and Conditions

These Terms and Conditions govern your use of the Skyhills Casino platform at skyhills.me.uk, operated by Skyhills Gaming N.V. under licence OGL/2024/1730/0912 issued by the Curaçao Gaming Control Board. Please read them carefully before you register.

Accepting Our Terms

By ticking the acceptance box during registration, opening an account, or simply logging in and placing a bet, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions. The agreement takes effect from the moment your account is created and remains in force until either party terminates it in accordance with clause 8 below.

If you do not accept any part of these terms, you must not register or play on our platform. We may reject any registration at our discretion, and continuing to use the platform after we publish updated terms means you accept the revised version.

  • 1. These terms form a binding contract between you and Skyhills Gaming N.V.
  • 2. A printable copy is available on request from [email protected].
  • 3. Where English and any translated version differ, the English version prevails.

Who May Register and Play

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, to open an account with us. You may hold only one account per person, per household, per IP address and per payment method. Duplicate accounts are subject to closure and forfeiture of balances derived from them.

Residents of the United States, France, Spain, the Netherlands, Belgium, Italy, Portugal, Sweden, Denmark, Romania, Israel, Iran and North Korea may not use our platform. It is your responsibility to ensure that online gambling is legal in your place of residence before registering.

  • 1. You warrant that all information provided at registration is accurate and complete.
  • 2. As part of KYC, we require an ID document, proof of address and payment method verification before your first withdrawal.
  • 3. Verification is normally completed within 48 hours of receiving valid documents.
  • 4. We may request additional documentation at any time to confirm your identity, age or source of funds.

Deposits, Withdrawals and Verification

Payments

We accept deposits via Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, PayPal, Skrill, Neteller, MiFinity, Jeton, Google Pay, Bitcoin and Tether. Withdrawals are processed to Visa Debit, Mastercard Debit, Trustly, PayPal, Skrill, Neteller, MiFinity, Bank Transfer, Bitcoin and Tether. The minimum deposit and minimum withdrawal are each £20, and we charge no fees on either side.

Withdrawals are capped at £5,000 per day and £20,000 per month. Crypto and e-wallet requests are processed within 0 to 24 hours; cards and bank transfers take 1 to 5 business days. No withdrawal is released until identity verification is complete. Funds must be wagered at least once before withdrawal, in line with anti-money-laundering requirements.

  • 1. An account is dormant after 12 consecutive months of inactivity.
  • 2. We may apply a monthly administration fee of up to £5 to dormant account balances, as permitted by law.
  • 3. Third-party deposits are prohibited: the payment method must be registered in your own name.

Bonus and Promotion Rules

All bonuses, including the welcome package, cashback, reload offers and tournament prizes, are subject to wagering requirements before winnings can be withdrawn. Unless a specific promotion states otherwise, the standard wagering requirement is 35x the bonus amount and bonus funds expire 30 days after being credited.

While a bonus is active, the maximum permitted bet per round is £5 unless the promotion terms state a different limit. Certain games, in particular some table games and jackpot titles, may contribute at a reduced rate or be excluded from wagering altogether; the contribution table is published in each promotion's terms.

  • 1. Bonuses are limited to one per person, household, IP address and payment method.
  • 2. Placing single wagers equal to or above 25% of the bonus amount on low-risk propositions to farm wagering is treated as misuse.
  • 3. We may void bonuses, reverse associated winnings and close accounts involved in bonus abuse.
  • 4. Full details for each offer, including the promo code and maximum win caps, are set out in the promotion terms on our bonuses page.

Prohibited Conduct on Our Platform

You agree to play fairly and lawfully. We reserve the right to suspend accounts, void bets and withhold balances where prohibited conduct is detected, whether by our own security systems or through reports from game providers.

The following activities breach these terms and may also constitute fraud or a criminal offence:

  • 1. Opening multiple accounts to claim repeated bonuses or circumvent limits.
  • 2. Chargebacks, disputed transactions or reversed payments after funds have been wagered.
  • 3. Collusion with other players, exploitation of software errors or betting on behalf of third parties.
  • 4. Use of bots, automated scripts, macros or any software that interferes with normal gameplay.
  • 5. Accessing the platform via VPN, proxy or similar tools to disguise your true location.

Responsible Play and Self Exclusion

Gambling must remain entertainment, never a source of income. We give every player tools to stay in control: deposit limits, loss limits, session reminders, reality checks and self-exclusion. You can activate or adjust any of these in your account settings or by contacting our 24/7 support team.

Self-exclusion blocks access to your account for the period you choose, and during that time we will not send you promotional material. If we notice patterns suggesting gambling-related harm, we are obliged to contact you, suggest limits and, where required, restrict your account. Free, confidential help is available from GamCare, BeGambleAware and GAMSTOP, and we publish links to all three on every page of the site.

  • 1. Take a break: temporary closure from 24 hours to 6 weeks.
  • 2. Self-exclusion: permanent or fixed-term closure on request.
  • 3. Self-exclusion cannot be reversed before its stated end date.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting support; we will confirm the closure once any pending wagers are settled and your withdrawable balance is paid out. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first, providing your account details and a description of the issue. We aim to acknowledge complaints within 24 hours and resolve them within 14 days. If you are not satisfied with the outcome, you may escalate the matter to the Curaçao Gaming Control Board. These terms are governed by the laws applicable to our licence, and the courts of that jurisdiction have exclusive authority over any dispute that we cannot settle directly with you.

How We Update These Terms

We review these Terms and Conditions regularly and may revise them to reflect changes in law, licence conditions, our services or payment arrangements. Material changes are notified by email to your registered address and by a notice on the platform at least 7 days before they take effect, unless an immediate change is required by law or a regulator.

The version published on skyhills.me.uk always reflects the current terms, and we display the date of the last revision at the top of the page. After the notice period, your continued use of the platform constitutes acceptance of the revised terms; if you disagree with a change, you may close your account before it takes effect.

Frequently asked questions

At what age can I open an account at Skyhills Casino?

You must be at least 18 years old, or the minimum legal gambling age in your country of residence if that is higher.

How long does identity verification take?

KYC verification, which requires an ID document, proof of address and payment method verification, takes up to 48 hours from the moment we receive valid documents. It is required before your first withdrawal.

Can I hold more than one account?

No. Only one account per person, household, IP address and payment method is permitted. Duplicate accounts may be closed and balances derived from them forfeited.

What happens if I use a VPN to access the site?

Masking your location with a VPN or proxy is prohibited conduct. Accounts found doing so may be suspended, with bets voided and balances withheld.

How will I know when the terms change?

We notify you by email and by an on-platform notice at least 7 days before material changes take effect. The current version with its revision date is always published on skyhills.me.uk.