Talk to the Skyhills team
Our care team works around the clock, every day of the year, so a real person is never more than a minute away. Here is exactly how to reach us, what we can sort out and what to have ready before you do.
How to reach us
Live chat
Open the chat window from the speech bubble in the bottom right corner of any page on skyhills.me.uk. Live chat runs 24/7, including bank holidays, and our typical first reply arrives in under 60 seconds. Average chat resolution time is 8 minutes.
Write to [email protected] for anything that needs detail, screenshots or attachments. We answer every email within 2 hours, and most within 30 minutes. Attach your account ID to skip the verification step.
Channel overview
Pick the channel that fits the urgency of your question.
| Channel | |||
|---|---|---|---|
| Live chat | Speech bubble, bottom right of every page | 24/7 | Under 60 seconds |
| [email protected] | 24/7 | Within 2 hours | |
| Responsible gambling | [email protected], mark it Urgent in the subject line | 24/7 | Priority handling, within 1 hour |
What we can help with
No query is too small. If something on the site feels off, tell us and we will look at it.
- Account access: password resets, login failures, changing your email or personal details
- KYC and verification: document upload problems, status checks and what to submit next
- Deposits: missing or delayed top-ups, minimum £20 deposit questions, payment method issues
- Withdrawals: pending requests, the £5,000 daily and £20,000 monthly limits, 0–24 hour crypto and e-wallet processing times
- Bonuses: the 200% welcome package up to £1,650 plus 200 free spins, wagering at 35x, promo code SKY200, cashback and reload questions
- Technical faults: games not loading, error messages, mobile site issues on iOS or Android
- Responsible gambling: deposit limits, loss limits, session reminders, self-exclusion and links to GamCare, BeGambleAware and GAMSTOP
Check these first
Three quick checks often answer a question before you write to us, and when they do not, they make your request faster to solve because you arrive with the facts we need.
- Read the FAQ in the site footer: the twenty most common questions on bonuses, payments and verification are answered there
- Open your profile and check the KYC status badge: if it reads pending, our team is still reviewing your documents, which takes up to 48 hours
- Open the transaction history in your account wallet: every deposit and withdrawal shows its exact status and timestamp, which resolves most payment questions instantly
Media and business enquiries
Press, affiliate and partnership enquiries go to a dedicated inbox so they never sit in the player queue. Email [email protected] with your name, outlet or company and a short brief, and our partnerships team replies within one business day. Player support questions sent to this address get forwarded to live chat, so please keep account matters on the support email above.
Writing to us formally
For formal or regulatory correspondence, write to Skyhills Gaming N.V., the operator of Skyhills Casino, licensed by the Curaçao Gaming Control Board under licence number OGL/2024/1730/0912. Send letters to our registered office address on the licence record and quote your account ID and the date of the matter in question. We acknowledge formal letters within 5 business days of receipt.
Frequently asked questions
Is live chat available at weekends?
Yes. Live chat on skyhills.me.uk runs 24 hours a day, 7 days a week, including weekends and bank holidays, with a first reply usually in under 60 seconds.
How quickly do you answer emails?
Every email to [email protected] gets a reply within 2 hours. Most arrive within 30 minutes. Add your account ID to speed up verification.
Can you help me set deposit limits?
Yes. Message us on live chat or email and we can set deposit limits, loss limits, session reminders or self-exclusion on your account immediately. We also share links to GamCare, BeGambleAware and GAMSTOP.
Why is my withdrawal still pending?
Open the transaction history in your wallet first to see the exact status. KYC checks take up to 48 hours before a first withdrawal, after which crypto and e-wallet payouts process in 0–24 hours and cards or bank transfers in 1–5 business days.
Do you have a phone number?
We do not offer phone support. Live chat and email cover every request, both staffed 24/7, so you get a written record of each answer.