Our AML and Verification Policy
We hold our operating licence from the Curaçao Gaming Control Board (number OGL/2024/1730/0912) and take our anti-money-laundering (AML) and counter-terrorist-financing obligations seriously. This page explains, in plain terms, when we verify your identity, which documents we ask for, and what happens next.
Our AML Commitment
Skyhills Casino is operated by Skyhills Gaming N.V. and licensed by the Curaçao Gaming Control Board. Under licence OGL/2024/1730/0912 we must apply the anti-money-laundering and counter-terrorist-financing rules of our licence jurisdiction to every player and every transaction on our platform.
Criminals sometimes try to use gambling sites to hide the origin of money. Our AML programme exists to stop that. We apply risk-based checks to every account, we train our compliance team to recognised standards, and we report suspicious activity to the relevant authorities where the law requires it.
We never tell you that a report has been made, because the law forbids this so-called tipping-off. What we can do, and do, is explain exactly what we need from you and why.
Our three core duties
- Know who our players are, through identity verification (KYC).
- Understand where funds come from when the risk profile requires it.
- Monitor activity and report anything suspicious to the authorities.
When We Verify Your Identity
Verification points
We verify your identity at three points. First, at registration, we validate your basic details against public and third-party data sources, and in many cases this lets us confirm you electronically without asking for anything further.
Second, before your first withdrawal, we complete full verification. Whatever you have won, we need to confirm who you are before we send money out.
Third, at thresholds. If your cumulative deposits reach a level where our licence requires enhanced due diligence, or your behaviour triggers a risk alert, we will ask for updated documents.
Documents we accept
We ask for three categories of document. Each must be valid, legible and show all four corners.
- Government-issued photo ID: passport, driving licence or national identity card.
- Proof of address: a utility bill, bank statement or official letter dated within the last three months.
- Proof of payment method ownership: a photo of the card (middle digits covered) or a screenshot of your e-wallet or crypto wallet showing your name.
How Verification Works
Verification is straightforward if your documents are complete. Here is the exact sequence after you upload them in the KYC section of your account or send them to our compliance team.
- You upload your documents through the secure verification portal in your account settings.
- Our compliance team checks each document against your registered details.
- If anything is unclear, we contact you by email within the review window to request a replacement or an additional document.
- Once approved, your account status changes to verified and withdrawals are released.
- Processing takes up to 48 hours; in practice most checks finish within one working day.
How we protect your documents
Your documents are stored on encrypted servers with strict access controls. Only authorised compliance staff can view them, and every access is logged. We never share your verification data with third parties except where the law of our licence jurisdiction obliges us to. Documents are never used for marketing.
When We Ask About Source of Funds
For most players, a photo ID and a proof of address are enough. If your deposits are large relative to the profile we hold, or if our monitoring flags an unusual pattern, we may ask where the money you play with comes from. This is called a source-of-funds (SOF) request, and it is a legal obligation, not a judgement about you.
Acceptable evidence includes payslips, a tax return, a pension or benefits letter, dividend statements, or a solicitor's letter confirming the sale of a property. For crypto deposits, evidence of how the coins were acquired may be requested.
A source-of-funds request does not mean we suspect you of anything criminal. It means your activity sits in a risk bracket where our licence requires us to document the origin of money. We tell you exactly which documents we accept and keep the request as narrow as possible.
How We Monitor Transactions
Deposits and withdrawals
Every deposit and withdrawal passes through automated and manual checks. Deposits are screened against sanctions lists, and withdrawals are checked back to the source of the funds. The minimum deposit and minimum withdrawal are both £20, and we charge no fees on either side.
The maximum withdrawal is £5,000 per day and £20,000 per month. Withdrawals to crypto and e-wallets take 0 to 24 hours; cards and bank transfers take 1 to 5 business days.
| Transaction | Timeframe | Limit |
|---|---|---|
| Crypto and e-wallet withdrawals | 0 to 24 hours | £5,000 per day |
| Card and bank transfer withdrawals | 1 to 5 business days | £5,000 per day |
| Monthly withdrawal cap | Applies to all methods | £20,000 per month |
| Deposits and withdrawals fees | None | Minimum £20 each |
Same-method rule
We return your money by the same method you used to deposit wherever technically possible. If you deposited by Visa Debit, we pay out to that card. This rule exists because paying you back through the same channel is one of the strongest AML safeguards available to us, and it also protects you against fraud.
If Verification Fails
If you do not provide the requested documents, or the documents you send do not match your account details, we restrict your account. Typically this means deposits are blocked and withdrawals are held until the check is complete. Restricted funds remain yours; they are not forfeited simply because verification is outstanding.
If we conclude that documents are fraudulent, that you are underage, or that the account is being used for criminal purposes, we close the account. Where the law requires it, we report the matter to the authorities and may hold funds pending their instruction.
You can appeal any restriction by contacting our compliance team at [email protected]. We answer appeals within the same 48-hour window we apply to document review.
How Long We Keep Records
We keep your verification documents and transaction records for at least five years after your account closes, because our licence jurisdiction requires this retention period. Retention protects you as much as us: if a payment is ever disputed, the records prove who owned the account and where the money went.
When the retention period expires, we delete or irreversibly anonymise your documents. If you ask us to close your account, deletion still cannot happen before the five-year window ends. You may request a copy of the personal data we hold about you at any time, and we will provide it in line with our privacy policy.
Frequently asked questions
How long does verification take at Skyhills Casino?
Up to 48 hours for full document review, though most checks are completed within one working day of receiving clear documents.
Can I withdraw before my identity is verified?
No. We complete full verification before the first withdrawal on every account. This is a condition of our Curaçao Gaming Control Board licence.
Why was I asked for proof of source of funds?
Because your deposits or playing pattern fell into a risk bracket where our AML obligations require us to document where the money comes from. It is routine and does not imply suspicion of wrongdoing.
What happens to my funds if verification fails?
Restricted funds stay yours. They are held, not forfeited, unless we are legally required to hold or return them following a report to the authorities.